Introducing Broadcasts

Broadcasts are used for one-off emails to a pre-defined audience or segments.

For example, broadcasts are the most suitable method for broadcasting a platform or app update or announcing an event or pre-release.

We'll take the first step in exploring the Campaign Refinery Broadcasts section and introduce the Broadcasts Dashboard and the functions for setting up a broadcast.

This article contains the following sections:

  1. Broadcasts
  2. Broadcasts Dashboard
  3. Message Section
  4. Creating and Editing audience Segments in Broadcasts Section
  5. Engagement Section
  6. Status Section
  7. Actions Section
  8. Help Center Section

Let's get started!

Broadcasts

  • Click 'Broadcasts' to go to the Broadcasts Dashboard.

In the Broadcasts Dashboard, you will see:

  • Broadcasts

  • Templates

Broadcasts Dashboard


  • +Broadcast: Create a new broadcast by clicking the +Broadcast button at the top right of the dashboard.

📝Learn how to create and edit a new broadcast in this article.

  • The Dashboard also shows the broadcasts you already have under the 'Message' section, the engagement statistics of your broadcasts, the status of your broadcasts, and other control buttons under Actions.

Message Section

  • The Message section has all the new and previously created broadcasts, message names, or titles. Here, you can sort the messages to view by created, scheduled, or message name.

📝When you click the broadcast name you can do the following:

  • It also shows the 'Configure' link to define your broadcast audience segment & schedule, which displays the scheduled delivery of the message.

Creating and Editing Audience Segments in Broadcasts Section.

  • To define your campaign audience, click the drop-down button in the right corner, whether it is an audience segment or an audience group.

  • You can also create an audience segment using the App Fields and Custom Fields conditions.

📝Learn more about creating and editing audience segments in Broadcasts in this article.

Engagement Section

  • The Engagement section shows your broadcast's data, including a 'Report' tab. 

📝Learn more about Broadcast Analytics in this article.

Status Section

  • The Status section shows your broadcast type as a 'Completed,New', or 'Scheduled' broadcast.

Actions Section

The Actions section has a set of functions that you can use to modify your email or broadcast.

  • The Edit button allows you to modify your message, broadcast audience, schedule, and apply or remove tags based on user actions within the broadcast you are currently editing.

  • The Preview button previews the email/message in the broadcast.

  • The Clone/Duplicate icon lets you duplicate the broadcast. A pop-up window will appear to confirm if you want to clone the selected broadcast. Once confirmed, you will be notified that a new broadcast has been created.

  • The notification will automatically display the new message/broadcast editor page.

  • Finally, the last button under actions is the Delete button. You guessed that right! It lets you delete a broadcast. Just so you know, a pop-up window will appear to confirm that you want to delete the broadcast. Once confirmed, the dashboard page will automatically be displayed. You will then see the notification that you have deleted one (1) broadcast.

Help Center Section

  • Lastly, at the bottom right-hand corner of the Broadcasts Dashboard is the 'message' icon, or the Help Center.

  • If you get stuck anywhere on the page, a glitch or technical issue occurs, or the page behaves unusually, click this icon to reach Campaign Refinery's support.

We hope this article helps! Let us know what you think.

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